WeCreat UK
Purchase, Shipping & Policy FAQs
- Shipping & Logistics
- Payments & Financing
Where will my order ship from, and how long does delivery take within the UK?
All UK orders are fulfilled directly from our UK warehouse, so you won’t have to worry about long international shipping times. Once your order leaves our warehouse, it typically takes 3-7 working days to arrive. Your parcel will be delivered by Royal Mail or DPD, and a tracking number will be provided.
Are all product prices inclusive of VAT?
Yes, they are. Every price you see on our website—whether for a laser engraver or an accessory—already includes UK VAT. We operate a completely transparent pricing policy, so you can rest assured that you will never be hit with any unexpected secondary fees or hidden charges at checkout or upon delivery.
Is shipping free on all orders?
Yes, absolutely! We provide free delivery on all orders within the UK, with no minimum spend required. You won't be charged a single penny extra for shipping at checkout—everything is completely free to your doorstep.
What payment methods do you accept? Can I pay in instalments?
We accept all major cards like Visa and Mastercard, as well as PayPal, Apple Pay, and Google Pay for a quick and secure checkout. For instalment options, we fully support Klarna. You can select Klarna at checkout to split your purchase into 3 interest-free payments, making it easier than ever to invest in your new laser setup without paying everything upfront.
What is your warranty and return policy for UK customers?
We’ve got you covered! All of our machines come with a 12-month warranty for your peace of mind. You can find all the details regarding our coverage via this link [Learn More].
We also offer a hassle-free 30-day money-back guarantee. If you change your mind, undamaged products can be returned within 30 days for a refund, for any reason. Please note that this excludes final sale items.[Learn More].
Product & Technical FAQs
- Safety
- Software
- How to Choose
Can I use the WeCreat machine in my garage, bedroom, or garden shed?
Yes, you certainly can! Both the Vision and Vision Pro are fully enclosed and come with an exhaust pipe, meaning you can easily vent the smoke out of a window in your shed or garage. However, for indoor spaces like a spare room, we strongly advise adding our dedicated Smoke Purifier. It filters out 99% of particles and wood odours, keeping your workspace completely fresh and safe.
Does the machine meet UK safety regulations?
Yes, it certainly does! Safety is our top priority. All of our laser engraving machines are CE certified and fully comply with FDA Class 1 safety regulations. Because they are completely enclosed, they are fully approved for personal or commercial use in the UK. You can rest assured that you, your family, and your customers are completely safe.
Is the machine fully compatible with LightBurn?
Yes, it certainly is! We offer full LightBurn compatibility across all our models for your advanced designing needs. If you are just starting out, don't worry—we also provide the WeCreat MakeIt app. It's highly intuitive and acts as the perfect alternative for absolute beginners, ensuring you can create beautiful results without any complicated setup.
What is the maximum thickness of basswood the machines can cut?
The WeCreat Vision Pro can cut basswood up to 25mm thick in a single pass, making it perfect for heavy-duty projects. The WeCreat Vision (20W) is capable of cutting up to 10mm thick in a single pass, which is ideal for standard DIY crafts.
You can find all the details regarding cutting and engraving capacities for other materials on our comparison page. Simply click this link to learn more.
Can I engrave on gold, silver, and other metal jewelry for my business?
Yes, you certainly can! To engrave on metals like gold and silver, both the WeCreat Vision and Vision Pro can be fitted with our 2W IR (Infrared) Laser Module. This allows you to produce beautiful, permanent, and highly detailed engravings on jewelry pieces, which is perfect for running a commercial personalisation business.